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Les McCarver
lesmccarver@gmail.com| Novi, MI 48377 | Linked In: https://www.linkedin.com/in/les-mccarver-70b2565a/
 

 

 

 

 

Summary
I am a highly skilled, reliable, hardworking IT support specialist with over 20 years of experience, who works well in a team environment as well as an individual. I have technical expertise in troubleshooting, installation and repair of computers and peripherals as well as network installation and administration. I am security minded with great communication and documentation skills.

Skills
• Microsoft Office 365 and stand alone
• Expert in Microsoft Operating Systems
• Expert in Network and Network implementation
• Microsoft Active Directory Implementation and Administration
• Active Directory, Network
• Cisco Router and Switches
• Printer Troubleshooting
• Communication skills
• Computer troubleshooting
• Firewall
• Python
• Linux
• VPN
• Microsoft Exchange server
• Windows Server
• Server Administration
• SQL Server
• Penetration Testing
• Cybersecurity
• Computer imaging software
• IOT Deployment
• Veeam Backups

Education 
Walsh College of Accountancy and Business Administration | Troy, MI
Bachelor of Science in Information Technology with a concentration in Cybersecurity

Schoolcraft College | Livonia, MI
Associate in Computer Science

Roseville High School
High School Diploma in General Studies

Certifications
Comptia A+, CompTIA Network+, MCSE, and MCP

Experience
The Computer Guys | Farmington Hills, MI
System Administrator
11/2017 - Current • Server Upgrades, SonicWALL Administration, Exchange Administration, Microsoft Server 2012/2016 Administration, computer troubleshooting, Customer Service, Network Troubleshooting, Remote Desktop Agent/Account Administration.

Stefanini | Southfield, MI
Project Manager
03/2014 - 11/2017 • Project Lead for Service Desk with Alcoa for company split to Alcoa and Arconic
• Remotely connect to customer's computers to troubleshoot problems
• Subject Material Expert (SME) for entire Alcoa and Arconic Service Desk
• Account Administration dealt with creation of Windows Accounts in a Server 2003 and 2008 Environment, Exchange Management, and Account creations for EBS, SAP, and other systems
• , Unix/ Linux and Oracle Administration
• Manage Assets (Desktop, Laptops, Monitors, and Printers) for the Alcoa Project out of the Southfield Michigan
• Liaison between Service Desk and Alcoa Pittsburg offices for RSA Token
• Train new hires on aspects of all Alcoa Systems.
• (Airwatch, RSA, VPN Troubleshooting, Courion Password Express, GAR, Company policy and procedures).

Stefanini | Southfield, MI
Remote Desktop/Linux and SQL Administration
02/2011 - 11/2017 • Troubleshooting Network PC, Printer and Mobile Phone issues.
• Troubleshooting VPN Connectivity, Customer service Had a 34 second wrap time on calls, Ticket to call ratio was above 100%, Was promoted to Crew Captain and Subject Material Expert.
• Was go to person for all questions on desk.
• Administered the Linux and SQL servers for Alcoa/Arconic

Active Solutions Group
Project Manager
09/2010 - 06/2011 • For Computer and Network Mobile IT Solutions, projects, traveled to customer locations to install and trouble shoot Computer and Peripheral problems.
• Network design and implementation of Windows Server (NT, 2000, 2003, 2008, 2011.

Manpower | Troy, MI
Field Staff Engineer
10/2008 - 07/2010 • Cisco Router and Switch administration,
• Troubleshooting and repair of computers, printers and other peripherals.
• Apple Macbook Troubleshooting and Repair.
• Spearheaded removal of Conficker Virus.

Valcom | Farmington Hills, MI
Field Staff Engineer
05/2002 - 02/2008 • Responsible for defining corporate standard computer image
• Led large desktop refresh project,
• Company lead for troubleshooting and repair of computers, printers and other peripherals.

 

Visiting Nurse Association | Oak Park, MI
Micro Computer Specialist
03/2000 - 04/2002 • Company lead for troubleshooting and repair of computers, printers and other peripherals
• Network Administration
• Windows Server Administration.
• Administration of company PBX System
• Installed phone and network wiring,
• Architected perimeter security solution (firewalls)
• Spearheaded development and implementation of company intranet
• Microsoft Exchange server email administration
• Responsible for network backups and data recovery.